FAQ

Frequently Asked Questions

eyeOs® lenses are designed around optical material quality and purpose-built lens options. Lens families include BlueBuster®, SunFlex™, polarized sunglasses, progressive readers, and prescription lenses using MR-8 1.60 material. All lenses include anti-reflection coating and a hydrophobic/oleophobic surface treatment. eyeOs® lenses are covered by a 2-year unconditional scratch warranty (one-time lens replacement) and a 2-year manufacturer defect warranty.
Aspheric lens design uses a non-spherical surface profile to reduce edge distortion compared to traditional spherical lenses, and can also allow a thinner, flatter profile. Many eyeOs® reader lenses use aspheric geometry as part of their high-definition design approach.
eyeOs® frames are offered across premium materials including pure titanium, acetate, and stainless steel (by model). Lens options include BlueBuster® readers, SunFlex™ photochromic readers, polarized sunglasses, progressive readers, and prescription lenses. Frames and lenses are supported by a 2-year manufacturer defect warranty, and lenses are covered by the 2-year unconditional scratch warranty (one-time lens replacement).
Yes, we provide free shipping on all orders over $90 within the contiguous United States.
We offer a 60-day return and exchange policy. If you’re not satisfied with your purchase, contact us and we’ll assist you with the process.
Once your order ships, you’ll receive a tracking number via email. Use it to track your shipment on the carrier’s website. You can also check your eyeOs account and click the tracking number listed on your order.
Currently, we ship within the United States. For international inquiries, please contact customer support cs@eyeosoptics.com.
BlueBuster® is a blue light filtering lens technology embedded directly into the lens material (not applied as a surface coating). BlueBuster® filters 100% up to 410nm, 84% up to 420nm, and 40% up to 430nm.
SunFlex™ lenses are light-responsive photochromic lenses that transition from clear to dark in approximately 28 seconds under UV exposure. Note: SunFlex™ lenses will not darken inside most cars.
eyeOs® Polarized Sunglasses are designed to reduce reflected glare and filter high-energy visible light. They use lightweight CR-39 lens material and include an anti-reflection coating on the back surface to reduce backside reflected glare.
Yes. eyeOs® frames are available with prescription lenses. eyeOs® prescription lenses use MR-8 1.60 material with aspheric and freeform digital design, plus anti-reflection coating and hydrophobic/oleophobic surface treatment. eyeOs® clear prescription lenses utilize BlueBuster® technology.
Single-vision prescription lenses correct one viewing distance. Progressive prescription lenses provide a gradual change in power for multiple distances without visible lines. Separately, eyeOs® also offers progressive readers (BestPal™, OfficePal®, PcPal®) designed for specific everyday viewing needs.
For thorough cleaning, use a small amount of mild dishwashing detergent, rub gently on the lenses, and rinse thoroughly under running water. Dry with a soft towel or paper towel. For quick cleaning, use the included microfiber cloth. Avoid harsh chemicals or abrasive materials such as alcohol or glass cleaners.
eyeOs® lenses include a premium scratch-resistant coating and are covered by a 2-year unconditional scratch warranty (one-time lens replacement), plus a 2-year manufacturer defect warranty.
Treat them as you would any premium lens. Store glasses in their protective case when not in use, and clean them using the same instructions listed above.
You can upload your prescription during checkout or email it to cs@eyeosoptics.com. Include your pupillary distance (PD) for precise customization. If you don’t know your PD, we’ll email you with further instructions.
Yes. Lens options may include BlueBuster®, SunFlex™, polarized sunglasses, progressive readers, and prescription lenses (depending on the product).
Prescription orders for most single vision clear lenses typically ship within 2–3 days. Other customized and progressive lenses typically ship within 10–15 business days after we receive your prescription details.
Contact us within 60 days of receiving your order, and we’ll work with you to remake your lenses, provide an exchange, or issue a refund (based on your order details).
Contact us via email cs@eyeosoptics.com or live chat for guidance on selecting a style and lens options.
You can reach us through our contact form, email cs@eyeosoptics.com, or phone 978-562-1720. Support hours are Mon–Fri, 9:00 AM to 5:00 PM Eastern Time.
Yes. We offer gift cards, allowing the recipient to choose a style and lens option.

 

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